Privacy Policy

Personal Information

When you contact us, submit a store request, or interact with our website, we may collect personal information including:

• Name and contact information (email, phone number)
• Your location or preferred retail stores
• Questions or feedback about our products
• Communication preferences
• How you heard about Traverse Bay Pizza

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on site
• Referring website or search terms
• Cookies and similar tracking technologies

Primary Uses

We use your information to:

• Respond to your inquiries and product questions
• Process store requests to make our pizzas available near you
• Communicate about our products, promotions, and company news
• Improve our website experience and product offerings
• Understand customer preferences and shopping habits
• Send promotional materials (with your consent)

Legal Basis

We process your information based on:

• Your consent when you submit forms or contact us
• Legitimate business interests in improving our products and services
• Legal obligations for business records

We Do Not Sell Your Information

Traverse Bay Pizza Company does not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing

We may share your information with:

• Service providers who assist with business operations (email services, website hosting)
• Retail partners when processing store availability requests
• Legal authorities when required by law or to protect our rights
• Business successors in the event of a merger or acquisition

Security Measures

We implement reasonable security measures to protect your information:

• SSL encryption for data transmission
• Secure servers and data storage
• Access controls and authentication
• Regular security assessments

Limitation

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

What We Use

Our website may use cookies and similar technologies for:

• Essential site functionality
• Analytics and performance monitoring
• User preference settings
• Understanding how visitors use our website

Your Choices

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

You Have the Right To:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Object to certain data processing activities
• Request a copy of your data in portable format

Exercise Your Rights

To exercise these rights, contact us at info@traversebaybrands.com or 616.975.0081.

External Links

Our website may contain links to third-party websites, including our retail partners. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Service Providers

We may use third-party services including:

• Google Analytics for website analytics
• Email service providers for communications
• Social media platforms (Facebook, Instagram)
• Cloud storage for data management

Retention Period

We retain your information for as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal obligations (tax, business records)
• Resolve disputes and enforce agreements
• Maintain business records for standard practice

Our website is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this privacy policy from time to time. Changes will be posted on this page with an updated 'Last Updated' date. Continued use of our website after changes constitutes acceptance of the updated policy.